Frequently Asked Questions

Everything you need to know about buying, warranty, delivery and our services.

Are your products genuine with official warranty?

Yes — every product is sourced from authorised distributors and carries the full manufacturer warranty for India. We register the purchase in your name where the brand supports it, and we help you with warranty claims: bring the product to us and we coordinate with the brand's service network on your behalf.

How does payment work?

Online orders are Cash on Delivery — you pay only when the product reaches you. No advance payment is collected on the website. For bulk/B2B orders quoted separately, we support bank transfer and other standard business payment terms as agreed on the quotation.

How fast is delivery?

In-stock items are typically delivered within 2–5 working days depending on your location. Every order is personally confirmed by our team on phone/WhatsApp before dispatch, so you always know when to expect it.

Do you handle bulk and corporate orders?

Absolutely — offices, schools, shops and institutions are a large part of our business. Use the Request a Quote form with your requirements (e.g. "15 desktops + networking for a new office") and we'll respond within 24 hours with a detailed quotation, including delivery and installation.

Do you install CCTV systems?

Yes, end to end: we survey your site, recommend the right camera and recorder combination, run the cabling, install and configure everything, and set up viewing on your phone. We also service and maintain existing installations.

Can you repair my laptop, desktop or printer?

Yes. Walk into the store with the device — diagnosis is free and you get a transparent estimate before we touch anything. We use genuine parts and most common repairs are turned around within a few days.

What is an AMC and do I need one?

An Annual Maintenance Contract covers your office IT (computers, printers, network, CCTV) with scheduled preventive visits and priority support at a fixed yearly cost. If downtime costs you money, an AMC usually pays for itself — request a quote and we'll size one for your setup.

A product I need isn't listed on the website. Can you get it?

Very likely, yes. Our website shows a subset of what we can supply. Send the product name or model number via the quote form, WhatsApp or phone and we'll source it through our distributor network.